Hey there, homeowners! If you’ve ever considered having your air ducts cleaned, you’ve probably come across numerous duct cleaning companies vying for your business. While many of them are reputable and dedicated to providing top-notch service, there are also some less scrupulous ones out there. So, how can you tell if a duct cleaning company is legitimate? Fear not, because we’re here to help you navigate this important decision.
1. Check The Reviews:
A reputable duct cleaning company will have a track record of satisfied customers. Now, everyone has to start somewhere, but if your ducts haven’t been cleaned in a long time or you suspect biological growth in your duct system, don’t hesitate to reach out to someone with a track record of success. Researching the company online and reading reviews from previous clients may be our best bet! Pay attention to any patterns of negative feedback, but keep in mind that a few negative reviews are normal for any business. Focus on the overall sentiment and look for companies with a generally positive reputation.
2. Request Proof of Insurance:
Accidents can happen during duct cleaning, so it’s important that the company you choose has adequate insurance coverage. Ask them for proof of liability insurance, which should protect you and your property in case of any mishaps during the cleaning process.
3. Obtain a Written Estimate:
Before any work begins, request a detailed, written estimate from the company. This should include a breakdown of the services they’ll provide and the associated costs. Legitimate companies are transparent about their pricing and will gladly provide you with an estimate.
4. Ask About the Cleaning Process:
A reputable duct cleaning company should be able to explain their cleaning process to you. They should use appropriate equipment, such as powerful vacuums, brushes, and/or even air whips to remove dust, dirt, and debris from your ducts. Ask them about the specific steps they will take to clean your system thoroughly.
5. Avoid High-Pressure Sales Tactics:
Be wary of companies that use high-pressure sales tactics to push you into a quick decision. A legitimate duct cleaning company will give you the time and space to make an informed choice. If you feel rushed or pressured, it’s a red flag.
6. Watch Out For Low, Low Prices:
Along similar lines, beware of incredibly low prices! A big rule of thumb on pricing: if it seems too good to be true, it probably is a tactic to get into your home and raise the price once they arrive. A great way to change this up over the phone is to ask point blank “Why are your prices so low?” or ask about pricing tiers to see if they have specific criteria that qualify or disqualify your house for the quoted price.
7. Get Everything in Writing:
Once you’ve chosen a duct cleaning company, make sure to get all the details of the job in writing. This includes the scope of work, pricing, and any guarantees or warranties offered. Having a written agreement helps protect both you and the company.
Hiring a legitimate duct cleaning company can be an essential part of maintaining good indoor air quality and the efficiency of your HVAC system. By following these steps, you can ensure that you’re making an informed decision and choosing a company that will provide reliable and effective duct cleaning services. Don’t rush the process; take your time to research and select a company that meets all the criteria for legitimacy. Your home and your family’s health will thank you for it!
If you’re in the Mid-Atlantic region and your home’s ducts haven’t been cleaned in a long time or ever, reach out to us! We’re more than happy to help.